Total Network Support
IT networks are becoming increasingly diverse and complex. As a result it is harder for companies to have all of the necessary in-house knowledge and resources to support every incident effectively.
Our clients have found it more efficient and cost effective to outsource their network support requirements to Concise Technologies. Being a trusted technology partner for companies of all sizes and sectors has allowed us to develop and constantly improve our Total Network Support Plus service.
Key Benefits:
- Proactive remote managed service and reporting
- Priority Service Level Agreement (SLA)
- Dedicated 1st / 2nd / 3rd Line Service desk team
- 24/7 System Monitoring
- No downtime with ‘run silent’ updates & patch management
- Unlimited on-site support
- Unlimited remote managed support
- Pre-emptive maintenance visits
- Equipment audits
- No travel time & expense charges
- Enhanced priority response SLA
- Extended cover (8.00am to 6.00pm)
- Bespoke system health & performance reports
- Software rebuilds of desktop PC’s and notebooks
- Rebuild of servers
- Incident cover for Virus & Spyware infections
- Tailored to exactly meet your network, service level and budget requirements