Total Network Support

IT networks are becoming increasingly diverse and complex. As a result it is harder for companies to have all of the necessary in-house knowledge and resources to support every incident effectively.

Our clients have found it more efficient and cost effective to outsource their network support requirements to Concise Technologies. Being a trusted technology partner for companies of all sizes and sectors has allowed us to develop and constantly improve our Total Network Support Plus service.


Key Benefits:

  • Proactive remote managed service and reporting
  • Priority Service Level Agreement (SLA)
  • Dedicated 1st / 2nd / 3rd Line Service desk team
  • 24/7 System Monitoring
  • No downtime with ‘run silent’ updates & patch management
  • Unlimited on-site support
  • Unlimited remote managed support
  • Pre-emptive maintenance visits
  • Equipment audits
  • No travel time & expense charges
  • Enhanced priority response SLA
  • Extended cover (8.00am to 6.00pm)
  • Bespoke system health & performance reports
  • Software rebuilds of desktop PC’s and notebooks
  • Rebuild of servers
  • Incident cover for Virus & Spyware infections
  • Tailored to exactly meet your network, service level and budget requirements

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